courses & Training
The eq & ai in cx 10 week course
Transform Your Customer Experience Career: Where EQ Meets AI in CX! 🌟
Ready to revolutionize your approach to CX? Join us on an exciting 10-week journey starting Tuesday, April 29th 2025, where you'll discover how to blend emotional intelligence with AI to create extraordinary customer experiences.
What makes this experience special?
- Interactive live sessions that bring theory to life
- A fresh perspective on how our brains work (and why it matters for CX)
- Following a 12-week EQ programme alongside to really grow your authentic empathy and EQ
- Practical tools you can use right away
- A supportive environment to grow your confidence
You'll walk away with:
• Deep insights into emotional intelligence and AI's real potential
• Proven strategies to enhance your daily CX work
• A refreshing "brain-based" approach to customer interactions
• Validation of your existing skills plus exciting new perspectives
Your guides on this journey? You'll learn from an amazing team led by Sandra Thompson, a certified Goleman Emotional Intelligence Coach, alongside brilliant minds including a UCL lecturer and psychologist, a neuroscientist, and experts in well-being and resilience.
You’ll get a free copy of the Shine Bright Journal, the latest CX book [tbc] and a Elephants and Riders Emotional Culture Deck to support your journey PLUS your very own Insights Discovery Report and debrief (worth £420)
Want to celebrate your achievement in person? Join us for an optional one-day workshop in London, where we'd be delighted to present you with your EQ & AI in CX certificate! Come be part of a community that's reshaping the future of customer experience. Your journey to becoming an even more impactful CX professional starts here!
Ready to take the next step? Let's chat about how this programme can help you shine!
[Note: Feel free to reach out with any questions about the program - we'd love to hear from you!]
Testing. Training: The Employee Experience Lab: How to Attract and Retain the Best Talent the Scientific Way
Outstanding customer experiences are designed, developed, delivered, and continually improved by talented and conscientious people.
But with the ‘war for talent’ intensifying, how can organisations attract and keep these fantastic humans who help businesses innovate and thrive?
It's a serious issue and right now. Staff retention is on the CEO’s agenda.
Join Sandra Thompson, the Director of Ei Evolution, in ‘The Employee Experience Lab’ to participate in experiments and learn how to improve employee experience and staff retention in no time.
With each experiment focused on a different stage of the employee journey, workshop attendees will work out how the results of each experiment can be applied to their own organisations and leave the session equipped with working knowledge of the tools necessary to create better outcomes.
Experiment one: “The Pick of the Bunch”, designing a meaningful selection criterion.
Experiment two: “Onboard and Strapped In”, the expectations exchange and ‘starter pack’.
Experiment three: “The Grow Bag”, taking the ‘archetype test’ and personalising your journey.
Experiment four: “Significance”, steps you and your colleagues can take to recognise one another simply and easily.
Experiment five: “No Limits”, how to take the lead with your development and plan for the next move.
We're expecting your experience of oxytocin, serotonin and a brief encounter with cortisol will help you understand the impact of our experiment results – It's time to ditch the ping-pong tables and opt for science to help us attract and retain the best people to drive business growth!
Blending emotional intelligence with customer and employee experience (becoming a thought leader in this space!) and using her insight to help clients achieve better results, to take part in Sandra’s workshop
