Consulting

Emotionally Intelligent Change

There’s a perception that people don’t like change.  It’s not true.  We don’t like change that we haven’t been able to influence or change that has been ‘done to us’.  Look at our lives – I for one can say that I have lived in different countries, had a dozen addresses, changed jobs, professions and the way I work.  We are all adaptable but it is true to say that organisations don’t always manage change very well.  We believe that when emotional intelligence becomes a skill practiced by those who orchestrate the change, the people expected to change are more likely to contribute to it, adopt it and it will become sustainable. 

Find out more about our approach to Emotionally Intelligent Change.

The emotional culture approach

Picture this.  A room full of people, with a deck of cards each, sitting and standing at tables, exchanging stories, understanding one another better.  Intrigued, inspired, curious and connected, finding out more about one another and there’s laughter too.  This could be people from your business taking part in just one of the dozens of facilitated workshops designed to help achieve business change objectives. 

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Weather Mapping

Borne out of the frustration of seeing customer emotions generalized, simplified and incorrectly represented on journey maps, we developed the weather map workshop.  The workshop is the perfect complement to any customer mapping efforts and it’s been designed to help you decide what improvements you need to make and influence the way these changes should happen.  

Weather maps help you bring emotion to your Journey Maps. For an introduction to the concept of Weather Maps, download this introductory chapter now.

The Emotionally Intelligent Employee Journey

We have taken a new approach to the employee lifecycle.  We have considered the employee’s mindset, expectations and drivers as they go from awareness to leaving the organization.  This new model, unsurprisingly called the Emotionally Intelligent Employee Journey is grounded in neuroscience and psychology.  We intend to improve employee retention and connection with it.  

The customer remote-evolution

I presented my first ever TEDx in October 2020.  The talk focuses on the culmination of three ideas:

  1. People in customer experience need to practice emotional intelligence with one another and with customers if they are going to be successful.

  2. People working for ‘established remote working’ organisations have more emotional intelligence than those working in offices.

  3. Now is the time for companies to consider becoming remote as the technology can make this happen and the emotional intelligence skills will ensure that they continue to feel connected emotionally.