Courses
We’ve designed our courses to be bold experiences which means that we challenge traditional ways of thinking and we bring science into the topics we teach. We draw on theories and case studies in neuroscience, psychology and behavioural science for our postgraduate courses and we lead with emotional intelligence development in our schools programme.
We design and deliver a wide range of courses both online and in person:
1. PostgRaduate courses
Some of our courses are curated by subject matter experts and delivered by a range of individuals experienced in different aspects of CX. We also invite chartered psychologists, authors, neuroscientists and behavioural scientists to share their insight with us.
Applied Customer Experience and Emotional Intelligence Course
If you’re looking to propel your CX career and to learn ‘how to do’ some of the common customer experience tasks like Voice of the Customer programmes, effective CX measurement, employee engagement and customer journey mapping, join us! Not only will we cover these fundamentals, we’ll also learn some of the basics of neuroscience, psychology and behavioural science which will help you to think about the human before the process or the task. This is vital when you need to influence customers and colleagues.
What makes this course unique is the blend of science with CX and the inclusion of emotional intelligence on the syllabus. The course is accredited by My Customer Magazine and you’ll be taught by scientists and practitioners. The course is curated and led by the UK’s first Goleman Emotional Intelligence Coach and there’s a vast library of learning materials to explore, a free core text, coaching to support the completion of your assessment, and plenty of opportunities to learn from other course participants.
The next cohort starts in March 2024, online. The course runs for 9 weeks and it costs £1,050 (early bird). We are limiting this course to 12 participants to ensure that the experience adequately covers the topics and supports your personal development.
MONEY AND EMOTION
A brand new perspective for customer experience professionals coming February 2024
It’s time for us all to learn more about how the businesses we work for, work! How does money move around the organisation and how will knowing this help us do a better job of creating valued customer experiences?
When we know what emotional intelligence is and how it can influence the behaviour of others (and when it helps others connect to us better) it’s a game changer!
A new, fast paced two week Maven course. Find out more and grab your place here: https://maven.com/sandra-thompson/customer-experience
2. Emotional Intelligence in SchOOLS
I sat in disbelief for a couple of hours after watching Social Dilemma. I’d been a qualified Emotional Intelligence coach for 18 months when I saw it. I care about the health and well-being of the undergraduate students I teach, my nephews and niece and I’m worried that they might not be equipped with the non-academic skills they need to navigate ‘society’ today. So I decided to take my skill to the schools and I work with teachers and children of secondary school age helping them work out how the school can build an emotionally intelligent culture. It’s rewarding work.